How to order

If you want to make a purchase, click on “Add to Cart” on the page of the item you wish to purchase. Please see below for further instructions.

  • Place the item you wish to purchase in the cart and proceed to checkout.
  • If you wish to purchase other items, click “Continue shopping” and you will be re-directed to the product page.
  • When you are ready to checkout, open your cart and click on “Proceed to Order Page.” If your shopping cart window is closed, click on “View Cart” on the top right corner of the page. If you register, the next time you order you will not have to re-enter your personal data, which will make the ordering process much quicker.
  • Enter your name, address, payment information, desired delivery date and click, “Proceed to Confirmation Page.”
  • Finally, confirm the contents of your order. If there are no mistakes click “Place Order.” This completes the ordering process.

Confirmation of order

Once your order is placed, an order completion email will be automatically sent to your registered email. Please check the contents of the email and keep it in a safe place as it will contain details of your order.


Other

An order confirmation email with the subject line, “[Le Chêne Cosmetics] Thank you for your order” will be sent to you on the next business day. Please be advised that the sending of confirmation emails may be delayed if we have a sudden jump in orders or if the next business day falls on a day our company is closed. If you do not receive a confirmation email within three business days of your order, you may have entered the wrong email address, or the email may have been rerouted to your spam folder. Please check your spam folder first then Contact Us.