Payment Methods

◆Cash on Delivery (C.O.D.)
  Please make payment to the carrier at the time of delivery
  C.O.D. handling charge is based on the total of your purchase
            under 10,000 yen → 300 yen + tax
           10,000 yen to under 30,000 yen → 400 yen + tax
           30,000 yen to under 100,000 yen → 600 yen + tax
           100,000 yen to under 300,000 yen → 1,000 yen + tax

◆Bank Transfer
  We will inform you of our bank account information after you make your purchase.
  Please transfer the invoice amount to the bank account specified by our company.
  The customer will be responsible for all bank transfer charges.


Delivery

Delivery will be made by Yamato Transport.


Shipping Costs

Shipping is free for orders with a total purchase price of 6,000 yen (excluding tax) or over.
If your total purchase price is under 6,000 yen (excluding tax), a flat rate of 600 yen + tax will be charged for delivery service nationwide.*Excluding outlying islands

*We apologize but we do not ship internationally.


Shipping

In general, delivery is less than 7 days following receipt of order.
If the product you ordered is out of stock, we will notify you once your order is ready to be shipped.


Shipping Notification Email

An email with the subject line “Shipping Notification” will be sent to your registered email address to let you know that your order has been shipped.


Returns

We will exchange any defective items or incorrect shipments. Please send the items back C.O.D. via courier to our company within 7 days of receiving the items. We do not accept exchanges or refunds except in the case mentioned above. Please email or call us to report any issues upon receiving your items.


Profile

Name
Le Chêne Cosmetics Co., Ltd.
 
Representative Director Kazumi Ohnishi
Address
5F KOIL, 148-2Kashiwanoha Campus,178-4
Wakashiba,Kashiwa City, Chiba Prefecture 277-8519
TEL.04-7106-4040
FAX.04-7131-0632
Date Established
August 12, 2013
Business Outline
Sales of natural cosmetics
Sales of sundry items
Affiliates
Maple Bio Laboratories Co.,Ltd.